Sub-processors

Proly relies on the following third-party services ("sub-processors") to deliver the platform. Each one has access only to the data needed to perform its function, under a written data processing agreement. We will give written notice (by email to the account owner) at least 14 days before adding or replacing a sub-processor.

Voice receptionist

• ElevenLabs — voice generation, speech-to-text transcription, and the live conversation AI for inbound calls. Holds call audio recordings and conversation state. Processing region: EU and US.
• Twilio — telephony carrier (inbound call routing) and SMS / WhatsApp delivery. Processing region: UK and EU.
• OpenRouter / Anthropic — large language model used post-call to summarise the conversation and extract structured data (caller name, address, urgency). Processing region: UK and EU.

Messaging and notifications

• Twilio — outbound SMS and WhatsApp notifications.
• Telegram — Telegram bot notifications (only if the user opts in to this channel).

Connected integrations (only if the user enables)

• Google — Gmail (inbound and outbound email) and Google Calendar.
• Microsoft — Outlook email.

Platform infrastructure

• DigitalOcean — application hosting and PostgreSQL database. Processing region: UK / EU (London).
• Steel — cloud browser sessions for AI agents that need to use the web. Processing region: EU.
• Browserbase — secondary cloud browser provider with persistent context support. Processing region: EU and US.
• E2B — sandbox execution for marketplace agents (Phase 3 onwards). Processing region: EU.

Billing

• Stripe — subscription billing and payment processing. Receives only your billing details — no caller, agent, or messaging data ever flows to Stripe.

Changes

If you object to a sub-processor change, you may terminate your account before it takes effect; we will not impose a sub-processor change on a customer who has objected to it. Questions or requests: privacy@proly.co.uk.